Customer Service

How to Order

  1. View our products, enter quantity desired and click Add To Cart button.
  2. When you are finished shopping, click the Checkout link to begin the checkout process. Please follow the directions provided. You must fill in all required fields for order to be processed.
  3. The first time you place an order, you will be asked to enter basic Account information. For all subsequent orders, you will only need to Login, or enter your personal ID (which is your e-mail address) and password. All of your account information will appear on checkout screens when you are logged in. However, for security purposes, we will not retain your credit card information.
  4. There are a few items that you cannot purchase online due to security issues or sizing requirements. But you can print these items and place your order by phone. We apologize for any inconvenience this may cause.
  5. Online orders must be paid by credit card or PayPal. For other payment options, such as purchase orders, please call our customer Service Representatives at +1(800)642-2050 to order and make payment arrangements.
  6. Online orders can only be shipped within the Continental United States via UPS Ground Service. If you require expedited delivery, other shipping arrangements, or to place an International order, please call our Customer Service Representatives at +1(800)642-2050.

Orders by phone, fax or mail.

  1. We recommend you use one of our comprehensive catalogs or view our products online and add your selections to your shopping cart and print out.
  2. With Catalog in-hand or printed shopping cart, call our Customer Service representatives at +1(800)642-2050 to place your order. If needed, our team of experts can help you select the products that will best meet your needs. You may also fax or mail your order with payment information to:

    Fax: 719-380-9730

    Mailing address:
    975 Ford St.
    Colorado Springs, CO 80915

    Government purchase orders are accepted.
  3. Phone, Fax or Mail orders must be prepaid by check or credit card unless other terms have been previously approved. Prices are F.O.B. Colorado Springs, CO (you pay freight). Mail orders must include shipping and handling fees. Orders shipped to customers in Colorado and Virginia will be subject to applicable state and local sales taxes.
  4. All orders will be shipped via UPS Ground Service unless otherwise requested. Special shipping arrangements (such as Next Day, Second Day, or Third Day delivery) are available at additional cost. Call +1(800)642-2050 for details.

Returning Merchandise.

To return an item (and expedite the process), please call +1(800)642-2050 to get a Return Authorization from one of our Customer Service Representatives along with complete return instructions.

Prices and Specifications.

J&J Dog Supplies will make every attempt to honor the prices and specifications cited on this web site or in any current catalog. However, circumstances beyond our control may cause prices or specifications to change without notice.

Contact Us - Our contact form as well as phone numbers and hours of operation.