Promotion Restrictions

We are proud to offer our customers a number of savings opportunities. Some are offered directly on the website, like our clearance category, our volume pricing, and the occasional seasonal promotion (usually displayed on our home page). For even more discount opportunities, sign up for our Best Friends Club rewards program, subscribe to our marketing emails, and/or follow us on social media. We also offer exclusive savings at industry events, through non-profits, or through industry professionals via our Partner Program.

Although we strive to offer a diverse range of savings opportunities for any type of customer, we do have some restrictions and disclaimers. Please review the details of our promotion restrictions, below. If you have any questions or concerns, give us a call at 1-800-642-2050, or send a message.

Discounts, Savings, & Promotional Details

J&J Dog Supplies reserves the right to refuse any promotion or pricing that is a clear error, where sale price goes below our fully loaded cost.

  • At no time can multiple promotion codes be combined within one order.

  • J&J Dog Supplies may advertise different promotions in different marketing channels (i.e. web search, portal shopping sites, etc.). These offers cannot be combined with other offers you might see advertised elsewhere.

  • Discount codes redeemed through the Best Friends Club may not be combined with other promotions, discounts, or offers. 

  • Discounts cannot be applied to the purchase of J&J Dog Supplies Gift Certificates.

  • Volume Pricing products have a built in discount, and are excluded from receiving any additional discounts.

  • Partner Program members receive a discount associated with their account and may not apply discount codes on top of discount associated to Partner Program account.

  • Wholesale customers are created with a built in discount for all purchases, which excludes them from participating in the Best Friends Club.

  • Promotional shipping offers are limited to J&J Dog Supplies standard ground shipping to a single address within the Continental US and exclude oversized items. An additional cost will be applied to expedited orders and surcharges for shipment to AK and HI.

  • J&J Dog Supplies promotions are not valid on previous, future, or contract pricing orders.

  • All discounts and/or promotional offers will be reflected on the Order Review page.

  • J&J Dog Supplies discount codes and/or promotional offers may not be valid for items that have special shipping rates (i.e. Large Kennels, Competition Equipment, and other oversized or custom orders).

  • Percent off promotions exclude products from 5.11 Tactical, Garmin, RuffWear, Oakley, Under Armour and potentially other vendors that have MAP pricing restrictions.

  • “Gift with purchase” offers and promotions have limited quantities and are available while supplies last.

  • All promotional deadlines and expiration times are specified as Mountain Time (Colorado).

  • J&J Dog Supplies is not affiliated with and does not prohibit the use of discount codes acquired by third-party coupon websites such as RetailMeNot or CouponCabin. 

  • J&J Dog Supplies has the right, at any time, to prohibit the use of any discount code not directly issued by J&J Dog Supplies. This includes discount codes once valid from partners, vendors, events, affiliates, etc.

  • J&J Dog Supplies prohibits the use of expired, inactive, or invalid promotional coupon codes.

  • J&J Dog Supplies reserves the right to discontinue the Best Friends Club at any time, whereas all points and rewards will be invalid and/or disabled.

  • Discount codes and/or promotional offers may be rejected and/or refused at the sole discretion of J&J Dog Supplies.


Due to manufacturer’s restrictions, certain brands are excluded from J&J Dog Supplies rewards, promotions and discounts. The manufacturer may run a promotion on their product(s) that we may or may not participate in. These brands include, but are not limited to, Dogtra, Garmin, 5.11 Tactical, DogPacer, Propper, Oakley, Ruffwear, Tommie Copper and Under Armour.

Wholesale Customers

Wholesale customers are currently NOT allowed to take advantage of the Best Friends Club benefits. We do not allow any combination of discounting. This pertains to coupon codes, volume pricing, clearance product, and/or promotions. Since wholesale customers already have a built in discount, no additional promotion can be applied. cannot use coupon codes for additional savings. All wholesale customers must identify and meet all requirements of the sale, promotion or discount – timing, payment method, shipping, etc.

International Customers

International customers are allowed to take advantage of clearance sales, product promotions, discount codes, and the Best Friends Club. However, offers cannot be combined for multiple savings. Shipping rewards are not advised, as international shipping fees are not covered by the “Free Shipping” reward. See the International Customers page for more details.

Best Friends Club Rewards

Our Best Friends Club discount reward options cannot be combined with other rewards or promotional codes on a single order. The discount amount (10%, 15%, or 20%) will be applied to any products on the order that qualify for discounting. Clearance items, Volume Pricing, and restricted brands will not be discounted. See Best Friends Club FAQ for more details.

Oversized Shipping Charges

Our Best Friends Club shipping reward only covers standard shipping fees. This reward does not apply to international orders or orders that contain product(s) with oversized shipping fees. See our Shipping Information page for more details.


Customers will be reimbursed the amount paid, after any discount or promotional pricing was applied. J&J Dog Supplies has the right to remove any/all Pup Points earned for a purchase that is subsequently returned, and may or may not re-activate any discount or promotional code used to make the original purchase. See more details regarding your returns on the Returns & Warranty page.