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International Customers

J&J Dog Supplies is a brand known all over the world, and because of that, we wanted to provide our international customers a way to place orders on our website. We are proud to share that we are now capable of processing international orders online through Interpay and international shipping online through Zonos. Please visit our Shipping page for more specific information. If you prefer, you can call one of our expert customer care representatives to process your request at +1(800) 642-2050.

International orders

When processing your order over the phone you will be required to pay via wire transfer. If processed using our online system, via Zonos, international customers may use PayPal, wire transfer, or any major international credit cards.

To use the Zonos feature, simply click on the flag located in the top of our website and select the appropriate flag for which you plan to have your order shipped to. When proceeding through the checkout process, Zonos will guide you through the steps to complete your order.

Best Friends Club

International customers are welcome and encouraged to take advantage of the J&J Dog Supplies rewards program "Best Friends Club". Please note, point totals for a purchase are determined based off of the retail price of the products sold. You will not receive points for shipping fees or taxes.

Example: If you buy a US$100 product, and taxes and shipping amount to US$80, you will receive 10 points for every US dollar spent on product, or 1,000 Pup Points.

When redeeming Pup Points, please note: 

  • The "Free Shipping" reward only covers up to $7.99 standard shipping and, thus, cannot be applied to international orders. We do apologize for this inconvenience to our International Customers.
  • If choosing to redeem your Pup Points for a product ("Free Shirt", etc) the customer is still responsible for shipping, taxes and duties. 
  • All "Discount" rewards can be applied to your order. Be aware, we do have some products that are restricted from discounts
  • Rewards cannot be combined with other promotions or "stacked" for additional savings. 

Please contact our customer support (+1(800) 642-2050) with any questions regarding our International Customer policies.